You need to act urgently if you have received a default notice and/or the lender is threatening legal proceedings. You ought to straight away:
- Forward a page towards the lender requesting a variation of the agreement due to hardship (for those who have perhaps perhaps maybe not sent one). The lender and ask for a variation on the grounds of financial hardship if this is not possible ring.
- Lodge an application in writing or online in EDR, scheme, which will be administered by the Australian Financial Complaints Authority (AFCA). Its contact information are:
- Ph: 1800 931 678
- E-mail: email@example.com
- Internet: afca.org.au
ESSENTIAL: The lender cannot commence court procedures against you once you’ve lodged a written dispute with AFCA before the dispute is set (or AFCA considers it cannot think about your dispute).